Home insurance claims

Complete the form below for a quick and efficient settlement of your claim. We will contact you within 24 hours to finalize the opening of your file.

If you need immediate assistance, for example, for water damage or fire, dial  1 866 727-3011

Identification and contact information

Who are you?

Provide your contact information

Who is the policyholder?

The person whose name appears on Page 1 of the insurance contract.
Where can I find the policy number?

The policy number is indicated in the upper right-hand corner of your insurance contract.

Would you like an acknowledgement of receipt sent to the policyholder?

If so, provide the policyholder’s email address.

Who should we contact to follow up on this claim?

Provide the contact information of the person to call.

Description of loss

Where did the loss occur?

Specify the address or place of loss. (opt.)


Provide the information you have: Address, intersection, city, name of public place, etc.

When did the loss occur or when did you notice the damage?

What time of day did the incident occur?

What happened?

What is the cause of the damage?


Indicate the incident that caused the loss. For example, if your water heater broke down and caused water damage, indicate « My water heater broke ».

What is the scope of the damage?


Describe the damage by detailing, for example, the property, material, room of floor impacted.

Additional documents

If you have photos of the incident, a police report, a Joint Accident Report or any other relevant document to send us, please attach them below. (Opt.)

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Files in JPG, PNG and PDF are supported. Maximum of 5 MB per file and a total maximum of 20 MB